RETURN & REFUND:-
3. Return & Refund Policy
- Returns are not acceptable for size and quality related issue.
- Exchange acceptable for size related issue.
- We only accept refund for product dispute issue or any type of manufacturing defect.
- Returns are accepted only if the product is unused, unwashed, and in original condition with tags.
- Customers must initiate a return request within 7 days of delivery (mention specific time).
- Refunds will be processed after the returned item is inspected. Refunds may take 3 business days.
For fittings related issue we will exchange your product free of cost. For fitting related issues refund will not be accepted.
To avoid fake return and refund issues we only accept refund when there is a visible product damage or other serious product issue. Please note we won’t accept refund with any other causes.
You need to send the visible product imaged and packing slip. Our internal team will check and verify the issue and process the refund.
Please note the process will take 48 to 72 hour time.
At Arvinche.com, we strive to provide our customers with high-quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations or may arrive damaged, and we want to make the return and refund process as easy as possible for you.
Returns
You may return the item within 7 days of receipt for a full refund. To be eligible for a return, the item must be in its original condition with all tags and packaging intact.
To initiate a return, please message us via whatsapp with your order number and the reason for the return. We will provide you with instructions on how to return the item. Please note that you will be responsible for the cost of shipping the item back to us.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 10 business days for the refund to be processed.
If you receive a damaged or defective item, please contact us via whatsapp, located on the website within 48 hours of receiving the item. We will provide you with instructions on how to return the item and will issue a full refund or exchange once we receive the item and confirm the damage or defect.
Please note that we do not accept returns on personalized or customized items, final sale items, or items marked as non-returnable on the product page.
If you have any questions or concerns about our return and refund policy, please contact us via whatsapp. We are always happy to assist you.